Reader feedback desk · 2026-06-16

Turn reader tips into verified source routes.

Approval-gated reader feedback and source-tip loop for improving coverage, missing-place detection and sponsor-safe proof without publishing submissions automatically.

Do not publish reader submissions, collect sensitive personal data, scrape group comments, send subscriber email, contact sources or expose private email addresses without explicit approval and manual review.

Intake routes

What readers can improve without creating privacy risk

core

Missing place or neighbourhood

Tell us which St Albans, Harpenden or village update we missed this week.

Triage rule

Map the place to an existing coverage page first; create a new source-check task only when no official route exists.

Proof required

  • Named place in the coverage area
  • At least one official, venue or organiser source route
  • Reason the update helps residents before the next morning edition

core

Roadworks, rail and bus disruption

Send a public link for a closure, delay, bus change or station issue affecting the morning run.

Triage rule

Verify against Hertfordshire highways, Intalink, National Rail or a public authority page before using.

Proof required

  • Public URL or official reference
  • Affected route, road, station or service
  • Start date, end date or next review point

high

Events and useful local listings

Send a public listing for a community, culture, school, family, sport or charity event.

Triage rule

Prefer dated public listings with organiser pages; avoid private Facebook-only evidence unless an official page confirms it.

Proof required

  • Public listing URL
  • Date, time, location and organiser
  • Resident usefulness beyond generic promotion

high

Planning, licensing and council decisions

Share a planning, licensing, consultation or committee item readers should know about.

Triage rule

Use St Albans council, ModernGov, planning portal, public notices or official parish minutes before writing.

Proof required

  • Application, agenda, notice or consultation link
  • Decision date, comment deadline or meeting date
  • Affected ward, street, village or venue

core

Corrections and clarification

Flag anything inaccurate, missing context or out of date in a briefing.

Triage rule

Log the correction, verify against source material, update future copy and keep the correction trail private until publication is approved.

Proof required

  • Edition date or page URL
  • Specific sentence or claim to review
  • Public source or firsthand context for manual checking

Triage workflow

Verify before using any submission

Stage 1 · Operator

Received

Exit criteria

  • Submission has a public URL, named place or edition reference
  • No private phone numbers, private addresses, health details or child data are copied into public artifacts

Stage 2 · Operator

Verified

Exit criteria

  • At least one public source confirms the useful fact
  • Any allegation, complaint or safety issue is reduced to verified public-record language

Stage 3 · Operator

Routed

Exit criteria

  • Tip is assigned to source desk, coverage page, correction log, events list or sponsor-fit notes
  • No reader identity is exposed unless explicit consent exists and publication is approved

Stage 4 · editorial approval when public-facing

Approved for use

Exit criteria

  • Public copy is source-linked and privacy-safe
  • Any live subscriber email, public post or correction publication has fresh approval

Quality signals

Measure coverage gaps, not private identities

Signal

Number of missing-place tips that led to a new source route

Signal

Number of correction tips resolved before the next edition

Signal

Number of event tips verified from public organiser pages

Signal

Number of transport tips confirmed against official disruption pages

Signal

Coverage gaps repeated by multiple readers without exposing their identities

Blocked uses

Hard stops before publication

Blocked

Do not publish raw submissions or reader names from this static site

Blocked

Do not treat one reader tip as a verified claim without source checks

Blocked

Do not turn sponsor leads into outreach without the sponsor approval workflow

Blocked

Do not scrape Facebook, WhatsApp or private community threads for tips

Blocked

Do not collect sensitive personal data through a static feedback page

Open feedback plan JSON